Refund & Return Policy

At Natural Glow, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 7 days of delivery under the following conditions:

The product must be unused and unopened
The product must be in its original packaging
Proof of purchase (order confirmation or receipt) must be provided

We do not accept returns on:

Opened or used skincare products (for hygiene reasons)
Products purchased during sale or promotional events
Items damaged due to misuse or improper storage by the customer

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order with:

Your order number
Clear photos of the damaged/incorrect item

We will arrange a replacement or full refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you of the status. Approved refunds will be processed within 5–7 business days to your original payment method.

How to Request a Return

To initiate a return or report an issue, please reach out to us:

📧 Email: naturalglowofficial.store@gmail.com
Please include your order number and reason for the return.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.